Contact Number: 011 - 23667277

Eat Right India
Eat Right STATION
FSSAI

FAQs

To initiate the process of an Eat Right Station, a letter of initiation from the office of State Food Safety Commissioner can be sent to the Joint Food Commissioner of the respective Railway zone, who in turn, will direct the Designated Officer of the respective Railway zone to initiate the process in collaboration with the FSO/ DO of the respective district under the State Food Safety Department.

In a Platform: A retail outlet (static), Retail cum catering establishment (static), Food plaza/ Food courts/ Restaurants (static), Petty Food vendors/ Stalls/ Kiosks selling pre-cooked/ freshly cooked food mostly snacks (static/ mobile). and in Station yard: 1. Warehouse 2. Base kitchen are the premised that are part of Eat Right Station Certification.

The implementation partner for that particular station itself should register on the portal. It is a 5 minutes’ process and requires basic details like Name and Address of the Station and contact details and email of the implementation partner. Upon registration, login credentials will be sent to the registered email.

FSSAI works with various like-minded agencies for execution and implementation of Eat Right India initiatives. These agencies are well verse and understand the SOPs and implementation model for various Eat Right India initiatives including Eat Right Station. They play a very important role towards on-ground execution of the projects including facilitation with local bodies like municipal corporations and state food safety departments; documentation on the portal and liaisoning with other stakeholders like training agencies, audit agencies (Hygiene Rating agency/ Third-party audit agency) and facilitate on-ground execution of the projects.

State FDA/ FSSAI Regional Office/ CSR funding agency/NGO’s and Not for profit associations can take up the role of an implementation partner.

No, as both have a different role to play, they can’t be similar. A training agency is responsible for the FoSTaC training and an audit agency (Hygiene Rating agency/ Third-party audit agency) are eligible to do post audit as per the checklist designed by the FSSAI. Further, it is to be noted that both (training agency and an audit partner) cannot be the implementation agency/partner. This is basically to avoid any kind of conflict during the process.

A team of representatives from the Railways along with the support of FSO/DO from the concerned district can conduct a pre-audit based on the checklist designed by FSSAI. Since it is a self-assessment the marks do not add in the final checklist. It only helps in identifying improvement areas/gaps (if any).

Only an empanelled hygiene rating audit agency/ third party audit agency is eligible to conduct the post audit.

StFSSAI empanelled audit agencies can assign audits to any of their designated auditor

A copy of valid FSSAI registration/license of all the vendors in the Station complex, FoSTaC trained food safety supervisors certificates are some of the important documents required for the certification purpose. Along with that pre-audit report and post-audit report is required to be submitted for the certification purpose along with 4-5 good quality pictures of the Station complex demonstrating the gap analysis (if any), sitting area or any capacity expansion done can also be uploaded.

After completion of the process and submission of all above documents, a time period of at least 30 days is required to review and validate all the documents and seek necessary approvals. Further, if there is any error in the documents or incomplete documents are submitted, in that case another 15 days will be required at the HQ level post seeking necessary clarifications.

The minimum qualifying scoring criteria for the certification is 65%.

For any clarification from the HQ, mails will be received from eatrightstation@gmail.com. Mails will only be sent to the person whose details are provided during the registration

The certificate will have the Name and the city of the railway station, the name of Implementation partner, Audit partner and the Training partner along with the validity of certificate. All these details are captured from the Dashboard which is filled up the implementation partner, hence it is advised to check the spellings and names etc before filling and submitting.