Action Area - EatSmart Cities Challenge

Benchmarking and Certification - Individual Outlets

Restaurants and Catering Establishments


About

About HR for restaurants/caterers:

Hygiene rating implies that a restaurant, including cafes, diners, eating joints and caterers is compliant to Schedule 4, FSS Regulations 2011. Once a Hygiene Rating certificate is earned by an FBO, it can be displayed prominently in their premises. This would boost their business as a safe place to eat by helping consumers make informed choices.

Role of Stakeholders

  • Food Businesses:  The actual implementation of this scheme will be carried out by eligible food establishments and audit agencies. Food establishments need to comply with the pre-requirements (ensuring valid FSSAI License/Registration and completing FoSTaC training) before applying for the scheme. 
  • Audit Agencies: FSSAI-empanelled Audit Agencies play an important role of assessing/verifying the level of food safety compliance in a food establishment.
  • Training Partners: Training partners ensure the food establishment understands the food hygiene and safety practices to be adopted by training the Food Safety Supervisor.
  • Food Safety Department of States/UTs:  Food Safety Departments will be responsible for mobilising FBOs to participate and for overall monitoring of the implementation.
  • Restaurant Associations: Associations can support State/UTs Food Safety Department in implementation of this scheme by reaching out to members, organizing workshops, etc.

Steps for Implementation

Step 1: Self-Assessment by FBO

The stand-alone food establishment can login to the Hygiene Rating Portal with their existing Food Safety Compliance System (FoSCoS) Login ID & password. After logging in, the FBO will self-assess their food safety compliance against parameters enumerated in the relevant Hygiene Rating checklist that has been created by FSSAI. The self-assessment helps in identification of gaps in food safety compliance that the food establishment needs to address. After the identified gaps are filled, the Food Establishment can approach an FSSAI-empanelled audit agency for final verification.

Step 2: Verification by Auditing Agency

The stand-alone food establishment will have the option to choose an FSSAI-empanelled auditing agencythat will visit and inspect the premises for food safety compliance.

Step 3: Generation and display of Hygiene Rating

Based on the inspection, verified hygiene rating will be generated. The FBO can download the Hygiene Rating Certificate and display it in their premises where it is visible to the consumers. The simple design of Hygiene Rating Certificate, wherein the score is depicted through smileys, makes it very easy for consumers to understand the hygiene standards of restaurants.

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Success Stories

More than 1800 food establishments (including leading hotels, international and national restaurant chains and traditional restaurants) have voluntarily opted for Hygiene Rating scheme in the states of Maharashtra, Tamil Nadu, Delhi, Gujarat, etc. This scheme gave an opportunity to food businesses to understand the gaps in implementation of Good Manufacturing Practices (GMP) and Good Hygiene Practices (GHP) mentioned in Schedule 4 of FSS (Licensing and Registration of Food Businesses) Regulation, 2011. FoSTaC- trained staff supported in finding solutions to fill the gaps identified. GRT Grand Hotels reported that in comparison to many international food safety certification programmes, FSSAI’s hygiene rating scheme has greater impact since the initial step of self-assessment ensured higher involvement of managers and the checklist criteria was apt for local conditions with more workflow orientation.

Jubilant Foodworks Ltd. reported that this scheme has helped them build confidence amongst consumers as well as business partners, as it is comes from the apex food regulator of the country.

Clean and Safe Meat Shops


About

About HR for Meat Shops

Meat Retail Shops sell meat products after minor processing or no processing at all. They are considered a high-risk retail sector, and must comply with licensing and food safety requirements, have a trained Food Safety Supervisor and ensure safe and hygienic practices.

Role of Stakeholders

  • Food Safety Department of States/UTs:  Food Safety Departments will be responsible for overall monitoring of the implementation.
  • Meat Retail Shops: The actual implementation of this scheme will be carried out by meat retail shops and audit agencies. It is essential for meat retails shops to comply with the requirements and apply for the scheme.
  • Audit Agencies: Hygiene Rating Audit Agencies play an important role of assessing and verifying the level of food safety compliance in a food establishment.
  • Training partners: Training partners ensure the food establishment understands the food hygiene and safety practices to be adopted by training the food safety supervisor.
  • Associations: Associations can support State/UTs Food Safety Department in implementation of this scheme by reaching out to members, organizing workshops, etc.

Steps for Implementation

  • Identify and mobilise participation of meat retail shops and their association in the district with support of the Food Safety Department of States/UTs. 
  • Organize an awareness drive along with food safety officers and audit agencies for meat retail shops to sensitize and draw a plan for implementation (with timelines) of this scheme.
  • Step 1: Self-Assessment by FBO

    The stand-alone food establishment can login to the Hygiene Rating Portal with their existing Food Safety Compliance System (FoSCoS) Login ID & password. After logging in, the FBO will self-assess their food safety compliance against parameters enumerated in the relevant Hygiene Rating checklist that has been created by FSSAI. The self-assessment helps in identification of gaps in food safety compliance that the food establishment needs to address. After the identified gaps are filled, the Food Establishment can approach an FSSAI-empanelled audit agency for final verification.

    Step 2: Verification by Auditing Agency

    The stand-alone food establishment will have the option to choose an FSSAI-empanelled auditing agencythat will visit and inspect the premises for food safety compliance.

    Step 3: Generation and display of Hygiene Rating

    Based on the inspection, verified hygiene rating will be generated. The FBO can download the Hygiene Rating Certificate and display it in their premises where it is visible to the consumers. The simple design of Hygiene Rating Certificate, wherein the score is depicted through smileys, makes it very easy for consumers to understand the hygiene standards of restaurants.

  • Regular monitoring of the progress of implementation of the scheme to identify challenges faced by stakeholders and provide support in overcoming them.
  • Ensure that hygiene rated meat retail shops display the rating certificate prominently in the food premises.

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Clean and Safe Mithai Shops


About

About HR for Mithai Shops

Mithai (sweets) are an essential part of Indian cuisine and culture. Sweet shops are involved in preparation and/or sale of dessert items (majorly traditional Indian sweets) prepared mainly from milk, milk products, cereals, pulses and nuts. Sweet shops handle high-risk food products such as milk and milk products (where adulteration, use of artificial colours and food hygiene are common issues). It is essential that these establishments comply with licensing and food safety requirements stated under FSS Act, 2006.

Role of Stakeholders

  • Food Safety Department of States/UTs:  Food Safety Departments will be responsible for overall monitoring of the implementation.
  • Sweet Shops:The actual implementation of this scheme will be carried out by mithai (sweet) shops and audit agencies. It is essential for mithai (sweet) shops to comply with the requirements and apply for the scheme. 
  • Audit Agencies: Hygiene Rating Audit Agencies play important role of assessing and verifying the level of food safety compliance in a food establishment.
  • Training Partners: Training partners ensure that the food establishment understands the food hygiene and safety practices to be adopted by training the Food Safety Supervisor.
  • Associations of Sweet Manufacturers: Association(s) can support State/UTs Food Safety Department in implementation of this scheme by reaching out to members, organizing workshops, sensitising about the scheme, etc. 

Steps for Implementation

  • Identify mithai (Sweet) shops and their Associations in the district with the support of the Food Safety Department of State/UT. 
  • Organize an awareness drive along with Food Safety Officers (FSO) and audit agencies for mithai (Sweet) shops to sensitize and draw a plan for implementation (with timelines) of this scheme.
  • Conduct a licensing drive and trainings to meet the prerequisite requirements of hygiene rating (if not fulfilled already).
  • Step 1: Self-Assessment by FBO

    The stand-alone food establishment can login to the Hygiene Rating Portal with their existing Food Safety Compliance System (FoSCoS) Login ID & password. After logging in, the FBO will self-assess their food safety compliance against parameters enumerated in the relevant Hygiene Rating checklist that has been created by FSSAI. The self-assessment helps in identification of gaps in food safety compliance that the food establishment needs to address. After the identified gaps are filled, the Food Establishment can approach an FSSAI-empanelled audit agency for final verification.

    Step 2: Verification by Auditing Agency

    The stand-alone food establishment will have the option to choose an FSSAI-empanelled auditing agencythat will visit and inspect the premises for food safety compliance.

    Step 3: Generation and display of Hygiene Rating

    Based on the inspection, verified hygiene rating will be generated. The FBO can download the Hygiene Rating Certificate and display it in their premises where it is visible to the consumers. The simple design of Hygiene Rating Certificate, wherein the score is depicted through smileys, makes it very easy for consumers to understand the hygiene standards of restaurants.

  •  Regularly monitor the progress of implementation of the scheme to identify challenges faced by stakeholders and provide support in overcoming them.
  • Ensure that hygiene rated mithai shops (sweet shops) display the rating certificate prominently in the food premises.

Resources

A. Guidance Documents:

B. Website

C. Partners

D. Supplementary Resources

Contact